How it works

How We Work


We have been buying and importing arts and crafts products from Thailand for over 12 years, so we know what we’re doing!


Normally, most orders are processed within 48hrs (and often the same day). Cushions are despatched via Parcelforce 48hr courier service. We primarily deliver within the UK via the website directly, but we also deliver to many other countries which can be viewed when selecting your country in the checkout process. Overseas deliveries take a little longer - typically 5 days+.

For overseas orders, we will check the delivery cost after your order is processed (the total bulk of the order may affect our quoted price) - if there is any difference in the exact delivery cost we will let you know. In most cases there is no change in the price.

If you are from another country we do not normally cater for, please email us details which cushions you are interested in and we will give you a quote including delivery.

Please note for overseas orders it is your responsibility to pay for any duties or taxes payable in your country. You should make your own enquiries to assess whether such charges are applicable.


Payment made via the site is using totally secure and you can pay using any debit or credit card, or Paypal.

If you wish to pay by cheque, please send a cheque payable to and mail to, C10 Inveralmond Grove, Perth PH1 3UG, Scotland.

Please note no orders will be processed until at least 48hrs after the cheque has been cleared.

If you arrange to view any of our cushions personally, payment can made at our warehouse by cash or credit card (see below).

See for yourself

Appointments can be made via email to view at our warehouse, Farang, at C10 Inveralmond Grove, Perth PH1 3UG, Scotland. You can of course just drop in anytime we're open without making an appointment but we recommend you call in advance. We are generally open 9.30am to 5.30pm Monday to Friday and weekends by appointment.

Call us on 07802 430932.


Due to the bulk of these cushions, postage costs are substantial, therefore we ask you please consider carefully your cushion style and fabric prior to ordering.

We inspect all products thoroughly and only despatch goods which reach our high standards.

You may return any item you are unhappy with for a refund, but we ask that you understand that these are hand-made products made in the traditional manner by local craftsmen and women, and this should be respected. Hand made craftwork may have minor imperfections, but this is a normal part of the artisan process. Please ask any questions you have in advance of ordering.

To make a return, you must inform us in writing, or via email, within 14 working days of receipt of the goods.

Returned items must then be received here within 14 days of when you informed us you wished to make the return.

Refunds will be made within 14 days of us receiving the goods back here.

We will of course accept returns if we have made a mistake in despatching the wrong items to you.
In such circumstances, email us and we will advise you how to make the return to us.

Please ask any questions you have in advance of ordering.

If in some other circumstance we agree to accept a product return, any refund made will be exclusive of our original postage and packing cost which will not be refunded. The customer is responsible for the postage and packing cost of returning any item to us.

Privacy Policy

We store your personal information only to ensure we can provide you with the best possible service.
We do not store credit card details nor do we share customer details with any 3rd parties.

Anything else you sell?

We sell a huge range of South East Asian arts and crafts products at and we also have a dedicated antiques and fine art website dedicated to Asian art, called Lanna Antique, so please pay a visit if you are interested in South East Asian antiques. The website also stocks a large selection of rare books on Asian art, particularly Chinese art books.

Thanks for visiting. All our Thai cushions are now being sold on our website.

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